Shipping policy
Thank you for choosing to shop at Kellano.com. We are committed to providing a seamless and reliable shipping experience for our customers. Please take a moment to review our shipping policy outlined below:
Once you place an order, our team will begin processing it promptly. Please allow 1-2 business days for order processing before your items are shipped. During peak seasons or promotional periods, processing times may be slightly longer.
We offer various shipping methods to accommodate your needs:
1. Standard Shipping: Our standard shipping option delivers your items within 7-14 business days, depending on the destination.
2. Expedited Shipping: For faster delivery, we provide expedited shipping options. The estimated delivery time for expedited shipping is 2-3 business days, depending on the destination.
3. International Shipping: We also offer international shipping to select countries. Please note that international shipping times may vary based on customs clearance and local postal services.
Shipping costs are calculated based on the total weight of your order, the shipping method selected, and the destination address. During the checkout process, you will be provided with the available shipping options along with the corresponding costs.
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please note that tracking information may take up to 24 hours to become available after the package has been shipped.
Please be aware that certain items may be subject to shipping restrictions or regulations imposed by local authorities or shipping carriers. If any restrictions apply to your order, we will notify you during the checkout process.
It is essential to provide accurate and complete shipping information to ensure successful delivery. Please double-check the shipping address you provide during the checkout process. We are not responsible for delays or undelivered packages caused by incorrect or incomplete addresses.
In the rare event that your package is delayed, lost, or damaged during transit, please contact our customer support team immediately. We will work diligently with the shipping carrier to resolve the issue and ensure a satisfactory outcome.
We reserve the right to modify or update this shipping policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any further questions or require assistance regarding our shipping policy, please do not hesitate to contact our customer support team. We appreciate your business and strive to provide you with a smooth and reliable shopping experience.
Sincerely,
Order Processing:
Once you place an order, our team will begin processing it promptly. Please allow 1-2 business days for order processing before your items are shipped. During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Methods:
We offer various shipping methods to accommodate your needs:
1. Standard Shipping: Our standard shipping option delivers your items within 7-14 business days, depending on the destination.
2. Expedited Shipping: For faster delivery, we provide expedited shipping options. The estimated delivery time for expedited shipping is 2-3 business days, depending on the destination.
3. International Shipping: We also offer international shipping to select countries. Please note that international shipping times may vary based on customs clearance and local postal services.
Shipping Costs:
Shipping costs are calculated based on the total weight of your order, the shipping method selected, and the destination address. During the checkout process, you will be provided with the available shipping options along with the corresponding costs.
Order Tracking:
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please note that tracking information may take up to 24 hours to become available after the package has been shipped.
Shipping Restrictions:
Please be aware that certain items may be subject to shipping restrictions or regulations imposed by local authorities or shipping carriers. If any restrictions apply to your order, we will notify you during the checkout process.
Address Accuracy:
It is essential to provide accurate and complete shipping information to ensure successful delivery. Please double-check the shipping address you provide during the checkout process. We are not responsible for delays or undelivered packages caused by incorrect or incomplete addresses.
Delivery Issues:
In the rare event that your package is delayed, lost, or damaged during transit, please contact our customer support team immediately. We will work diligently with the shipping carrier to resolve the issue and ensure a satisfactory outcome.
Changes to the Shipping Policy:
We reserve the right to modify or update this shipping policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any further questions or require assistance regarding our shipping policy, please do not hesitate to contact our customer support team. We appreciate your business and strive to provide you with a smooth and reliable shopping experience.
Sincerely,