General FAQ's
What is Kellano.com
Kellano.com is an online retail store that specializes in selling a wide variety and trending of products.
What forms of payment do you accept ?
We accept all major credit cards, PayPal, Apple Pay and more.
How do I contact customer service ?
You can contact our customer service team via email at info@radianttreasuremarket.shop or by going directly on our contact page.
Are your products authentic ?
Yes, all of our products are authentic and sourced from reputable manufacturers and suppliers.
Can I make a change to my order after it has been placed ?
In most cases, we are unable to make changes to an order after it has been placed. However, please contact our customer service team if you need assistance maybe if is the same day we can try to make changes.
What is your refund policy ?
All sales are final and non-refundable. However, if you receive a damaged or defective product, we will gladly exchange it for a new one at no additional cost to you. Please contact our customer service team for assistance.
Shipping FAQ's
How do I track my order ?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the track order page.
How long will it take to receive my order ?
Delivery times will vary depending on your location and the shipping method selected. Please refer to the shipping information provided at checkout for estimated delivery times.
Do you ship internationally ?
Yes, we ship worldwide.